Unfortunately, do to RL I couldn’t make the Linden office hours today to protest about the chat bug (grrr!), but I heard it went well and that the Tinies of the Shire really made the point. Apparently LL has assigned a team to work on the bug. Go Tinies!!
Alexa Linden added a comment to JIRA 1509 – 08/Jun/09 02:36 PM
Group chat failures are a complex problem. There are many possible
ways chat can fail. Here’s how you can help fix the problem.
As a first step, please collect a list of all error messages you see
when using group chat. Copy the errors exactly as you see them, and
put them on a page located below:
* Create the page if you’re the first one with information.
* Don’t worry about adding lots of details. This should be a short
list without repeats or lots of extra notes.
* Give everyone a few days to add their errors, since different resis
often experience different problems.
Once we’re sure we have a list, we can create a survey to collect more
information. We’ll ask about the computers, internet connections, time
of day, and other factors common to these errors. If we’re lucky, we
can help the dev teams better understand what’s failing.